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Backbase

Digizoo – Australia’s first Backbase Partner

Digizoo forms strategic partnership with Backbase, the world’s leading provider of Customer Experience solutions for Banking and Financial Services.

Backbase logo

The Digizoo team have undertaken training and will initially be working with product experts from Backbase in the Netherlands to design and implement the solution for Westpac Institutional Bank in Sydney.

The partnership will see Digizoo providing deep technical expertise in the Backbase product and associated technologies to help local institutions to bootstrap their implementations and transformation programs.

Digizoo are very excited to be Australia’s first and only Backbase partner and helping Australian customers to achieve successful outcomes in their digital transformation projects.

Categories
Backbase

Westpac – Australia’s first Backbase customer

Digizoo staff are engaged in key roles within the WIB Digital team to establish the first implementation of the Backbase Customer Experience platform in Australia for Westpac Institutional Bank.

team planning on a whiteboard

A key project outcome is to pave the way for some significant technology and organisational change in areas that had entrenched groupthink over the years. Challenges in the areas of infrastructure, security, Agile, Integration, DevOps were all needing to be met head on in a project that takes the organisation on a transformation journey.

Compliance with the stringent standards for the Monetary Authority of Singapore (MAS) and the Hong Kong Monetary Authority (HKMA) to facilitate banking in Asia are an additional complexities for standards of probity and security that are well beyond the needs for Australia.