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Platforms

Rabobank selects Digizoo for new online and mobile banking platform

Rabobank Australia and New Zealand has selected Digizoo as it’s strategic implementation partner for the Backbase Customer Experience Platform.

Digizoo’s pedigree in multiple Backbase implementations, as well as their unique approach of working to build their clients’ own internal capability and practices was a key factor as the bank was looking for the right partner to drive the culture change that it was seeking for its FutureTech initiative.

Rabobank has targeted some very aggressive dates for a complete technology refresh of most of the key technology platforms. Digizoo will also be assisting Rabobank to drive new Agile ways of working, including DevOps, CI/CD, and full test automation using Behaviour Driven Development (BDD) practices.

Backbase has recognised Digizoo as their strategic partner in Australia and New Zealand, and largely works in the mode of an Australian office for the world’s leading Customer Experience Platform for Banking; even earning the nickname OutbackBase within the Backbase organisation.

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Platforms

Digizoo delivers whole of government digital platform

When Computer Sciences Corporation (now DXC) won the tender to build a new whole of government digital identity and services platform, they asked Digizoo to provide the technology team to design and develop the solution.

Digizoo worked as a key services provider in a broader team consisting of members from CSC and various government agencies to build a solution that was production ready in the Microsoft Azure Cloud platform within 6 months.

The solution consisted of custom services for motor vehicle registration renewals, payments, and address management that were integrated with the AccessCanberra Oracle Service Cloud for an integrated federated identity solution. The web and mobile platform was based on the Backbase Customer Experience Platform that the ACT Government had selected in a rigorous tender process. Integration microservices were built to manage interactions with AccessCanberra, Roads and Traffic Authority, Westpac payments, and the Federal Government’s Document Verification Service (DVS).

Throughout the project, the decision to move the platform from cloud to on-premise was constantly under review, and the elegance of the modular platform architecture was able to regularly move the deployments from one infrastructure to the other without much effort thanks to the automation and DevOps practices in place.

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Backbase

Westpac – Australia’s first Backbase customer

Digizoo staff are engaged in key roles within the WIB Digital team to establish the first implementation of the Backbase Customer Experience platform in Australia for Westpac Institutional Bank.

team planning on a whiteboard

A key project outcome is to pave the way for some significant technology and organisational change in areas that had entrenched groupthink over the years. Challenges in the areas of infrastructure, security, Agile, Integration, DevOps were all needing to be met head on in a project that takes the organisation on a transformation journey.

Compliance with the stringent standards for the Monetary Authority of Singapore (MAS) and the Hong Kong Monetary Authority (HKMA) to facilitate banking in Asia are an additional complexities for standards of probity and security that are well beyond the needs for Australia.