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GCP Platforms

Digizoo helps Greater Bank to build their new digital banking platform in the cloud

Foreword

Greater Bank is an Australian customer owned mutual bank, based in Hamilton, NSW. The Greater was founded in 1945, and now has over 270,000 customers, 59 branches, and over $7 billion in assets under management. The Greater is currently implementing a major digital transformation strategy to improve all of their digital platforms (web, iOS, and Android). Digizoo have been asked to help Greater Bank achieve their digital transformation goals.

Digizoo’s broad and deep experience brought the necessary confidence and capability to help Greater Bank to make the right decisions early, and establish the foundations for modern digital banking.

Google Cloud Logo

Transitioning to Cloud

Early in 2019, Digizoo was asked by Greater Bank to design and deliver their new, innovative banking platform. Greater Bank had an existing on-premise solution, which was becoming costly, slow to change, and increasingly limiting to the necessary business change. Digizoo’s experience was a key enabler for Greater Bank’s decision to implement a cloud-native solution on Google Cloud Platform, to capitalise on innovative technologies and improve their time-to-market.

Cloud-native solutions are designed to capitalise on the scalability and flexibility of the cloud, working effectively in combination with an agile approach to delivery. Greater Bank was able to modernise their architecture, shift workloads, and make changes to their solution faster and more reliably. Utilising a cloud-native solution also lowered risk for Greater Bank, providing superior scalability and security; with lower maintenance costs and redundancy.

Greater Bank Works with Digizoo to Deliver New Innovative Banking Platform

Digizoo’s expertise and track record of banking platform delivery in the cloud became a catalyst for helping build and transition Greater Bank’s new Digital Technology Team. Digizoo provided technical specialists for all key areas including:

  • Core Banking Integration with Data Action
  • Cutting edge infrastructure as code using Google Cloud Platform; design and build, security, and automation with CI/CD
  • Backbase Omni-Channel Customer Experience Platform; Native Web, iOS, and Android Banking Applications
  • New integrated digital security platform
  • API Management with Google Apigee
  • User Experience and Accessibility practices and standards
  • Regulatory compliance and Open Banking standards.

Partnership and Mentorship

Digizoo and Greater Bank have forged a strong partnership, based on successfully completing every delivery milestone to date. The long-standing success of this partnership is a result of making the right decisions from the beginning. Digizoo helped Greater Bank to modernise their ways of working to a new agile approach, establishing new practices and structures within Greater Bank using proven methodology and frameworks. The resulting business and development processes became more streamlined and cohesive, also providing the ability to integrate with Fintech’s and new opportunities easier.

By establishing a holistic environment, all individuals from each team had the ability to up-skill themselves and benefit from mentorship in all technology disciplines. Thanks to this mentorship focused team structure, several team members were able to obtain Google Cloud certifications and improve their personal development.

The Result 

Partnering with Digizoo has led to Greater Bank successfully completing all of their delivery milestones and achieving a foundational modern banking platform. The platform consists of a contemporary banking app with full payment capability. Digizoo continues to work closely with Greater Bank on future releases to incrementally upscale users. Greater Bank now has a cohesive development team with the necessary capability and frameworks to allow them to achieve all future milestones.

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Platforms

Continuing work with Westpac to build new digital banking platform 10x

Westpac is Australia’s first bank and oldest company, one of four major banking organisations in Australia and one of the largest banks in New Zealand.

Westpac provides a broad range of consumer, business and institutional banking and wealth management services through a portfolio of financial services brands and businesses.

In 2016, Westpac received the highest overall score in the Global Mobile Banking Functionality Benchmark report by Forrester, one of the world’s most prestigious research and advisory firms.

Westpac is at the forefront of digital banking, competing on a world stage and partnering with companies like 10x to launch a contemporary banking platform. We also have a long-standing relationship with them– after all this is where the core team started.

Our role

Digizoo have been engaged to work with Westpac again, following their media release on a partnership with 10x. Digizoo will work with Westpac’s first client to test the APIs.

10x Future technologies is a UK-based, cloud-native banking technology provider that Westpac is using to build a standalone BAAS (Banking as a Service) solution for new clients, that rely on Westpac’s banking license.

Deliverables

Digizoo will complement the Westpac team(s) to:

  • Test the 10x APIs ;
  • Manage the relationship between the Westpac/10x engineering team and their foundation partner.

Categories
Platforms

Greater Bank partners with Digizoo to build modern banking platform

Digizoo has been selected to bring its specialist expertise in digital banking platforms by assisting Greater Bank in Newcastle to design and deliver an innovative new banking platform.

The solution is cloud-native on the Google Cloud Platform to take advantage of the most modern and innovative technologies, and improve time to market.

Digizoo are providing technical specialists in all key areas including, Core Banking Integration, Cloud Platform design and build, Open Banking standards, Backbase Customer Experience Platform, Security, Automation with CI/CD, new ways of working in Agile and remote working.

The new platform will allow Greater Bank to quickly adapt and respond to the fast-changing financial environments in the future.

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Platforms

Rabobank selects Digizoo for new online and mobile banking platform

Rabobank Australia and New Zealand has selected Digizoo as it’s strategic implementation partner for the Backbase Customer Experience Platform.

Digizoo’s pedigree in multiple Backbase implementations, as well as their unique approach of working to build their clients’ own internal capability and practices was a key factor as the bank was looking for the right partner to drive the culture change that it was seeking for its FutureTech initiative.

Rabobank has targeted some very aggressive dates for a complete technology refresh of most of the key technology platforms. Digizoo will also be assisting Rabobank to drive new Agile ways of working, including DevOps, CI/CD, and full test automation using Behaviour Driven Development (BDD) practices.

Backbase has recognised Digizoo as their strategic partner in Australia and New Zealand, and largely works in the mode of an Australian office for the world’s leading Customer Experience Platform for Banking; even earning the nickname OutbackBase within the Backbase organisation.

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FinTech neo banks

Cuscal selects Digizoo to build new neobank platform 86 400

Australia’s leading provider of payments solutions Cuscal has selected Digizoo to design and construct its new strategic digital banking platform.

Cuscal had been working extensively with Digizoo in technology assessment and prototyping to inform the strategic direction and associated business case for the new digital banking platform.

The breadth of technology expertise that Digizoo were able to offer within a small incubator team was able to demonstrate the value and potential of the strategic vision in a very short space of time, was a key factor in ensuring that Digizoo were selected to continue with the full implementation of the platform.

Digizoo’s role is to lead the design and development, while assisting the new business to recruit and mentor their own staff so that they are self-sufficient. The role of enablers sits well with Digizoo’s mantra of fostering capability and allowing clients to truly transform their organisation, not just their technology stack.

Update: The new brand was publicly announced in June 2018 as 86 400 bank, with a public launch date in early 2019.

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User Experience

Digizoo enters into strategic alliance with Expiriti

Digizoo and Expiriti have joined forces in a strategic alliance that brings together Digizoo’s highly accomplished technology delivery capability with Expiriti’s reputation and pedigree in User Experience research, training, and mentoring.

“…we’re very excited to provide our clients with an end-to end UX design and research capability to optimise their entire digital banking journeys”.

Expiriti are Australia’s premier user experience research consultancy, with their own dedicated studio and usability lab located in the Sydney CBD.

“Having worked together on several projects, it was clear that our approaches and philosophies for client enablement and self sufficiency were in sync” said Robert Kassis, Director of Sales and Marketing at Digizoo.

“We’re very excited to provide our clients with an end-to end UX design and research capability to optimise their entire digital banking journeys”.

Mike Feghali, Principal at Expiriti is also pleased at being able to assist their clients by “offering the follow through implementation services that complement the UX and customer centric vision that we work with our clients to build”.

Further information about Expiriti can be found at www.expiriti.com

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Backbase

Digizoo – Australia’s first Backbase Partner

Digizoo forms strategic partnership with Backbase, the world’s leading provider of Customer Experience solutions for Banking and Financial Services.

Backbase logo

The Digizoo team have undertaken training and will initially be working with product experts from Backbase in the Netherlands to design and implement the solution for Westpac Institutional Bank in Sydney.

The partnership will see Digizoo providing deep technical expertise in the Backbase product and associated technologies to help local institutions to bootstrap their implementations and transformation programs.

Digizoo are very excited to be Australia’s first and only Backbase partner and helping Australian customers to achieve successful outcomes in their digital transformation projects.

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Backbase

Westpac – Australia’s first Backbase customer

Digizoo staff are engaged in key roles within the WIB Digital team to establish the first implementation of the Backbase Customer Experience platform in Australia for Westpac Institutional Bank.

team planning on a whiteboard

A key project outcome is to pave the way for some significant technology and organisational change in areas that had entrenched groupthink over the years. Challenges in the areas of infrastructure, security, Agile, Integration, DevOps were all needing to be met head on in a project that takes the organisation on a transformation journey.

Compliance with the stringent standards for the Monetary Authority of Singapore (MAS) and the Hong Kong Monetary Authority (HKMA) to facilitate banking in Asia are an additional complexities for standards of probity and security that are well beyond the needs for Australia.