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Privacy Policy

Digizoo is committed to protecting your personal information and being transparent about how we handle it. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have.

We follow the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and evolving national privacy reforms which strengthen individual rights, transparency expectations, and security obligations.

This policy is effective as of 1 September 2023.

Last updated: 20 February 2026

 

What This Policy Covers

This Privacy Policy applies to personal information collected through Digizoo\’s website digizoo.com.au and any online services that we may operate.

It does not apply to external websites we link to; those sites have their own privacy practices.

 

What Personal Information We Collect

We may collect personal information in two ways: information you provide directly, and information automatically collected during your use of our website.

 

Information You Provide to Us

You may provide information when you:

  • Subscribe to updates

  • Contact us via web forms, email, or social media

  • Register for events or services

  • Provide feedback or participate in activities

This typically includes your name, email address, phone number, or details relevant to your enquiry.

 

Information Automatically Collected

When you browse our site, your device may automatically send:

  • IP address and browser type

  • Device details

  • Pages visited and time spent on each page

  • Navigation patterns

  • Technical error or diagnostic data

Clearer transparency about automated data collection and tracking is a key focus of current privacy reforms.

 

Why We Collect Personal Information

We collect personal information only when we have a legitimate purpose, such as:

  • Providing access to our website and services

  • Responding to enquiries

  • Improving website performance and user experience

  • Sending updates or marketing communications (with your consent)

  • Maintaining security, risk controls, and compliance processes

  • Meeting legal or regulatory obligations

Reforms emphasise fair collection, stronger consent standards, and clearer user notices — principles that guide our approach.

 

How We Use Personal Information

We may use your information to:

  • Deliver and manage our online services

  • Communicate with you

  • Personalise or enhance your experience

  • Analyse site usage and trends

  • Support security, risk management, and compliance

  • Maintain internal reporting and operational functions

We do not use your information for unrelated purposes unless required by law or with your consent.

 

Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Understand how visitors use our site

  • Improve functionality and performance

  • Support essential website features

Some cookies are essential; others (like analytics cookies) are optional. You can manage cookie settings in your browser. Please refer to our Cookie Policy for more information.

 

How We Protect Your Information

We apply safeguards to prevent:

  • Unauthorised access

  • Loss, misuse, or interference

  • Alteration or disclosure

Modern privacy reforms emphasise demonstrable, risk‑based privacy and security practices — not just published policies. We regularly review our systems to meet these expectations.

 

How Long We Keep Personal Information

We keep personal information only for as long as it is needed for:

  • Providing services

  • Meeting legal or regulatory requirements

  • Managing risk, security, or operational needs

When information is no longer needed, we delete or de‑identify it.

 

Sharing Your Personal Information

We may share personal information with:

  • Related Digizoo entities

  • Service providers (e.g., website hosting, analytics, IT partners)

  • Professional advisors

  • Law enforcement or regulators when required

  • Organisations involved in business transitions

Cross‑border disclosures are managed in line with APP 8 and strengthened oversight under upcoming reforms. We currently use third‑party analytics tools such as Google Analytics.

 

Your Rights

Depending on your circumstances, you may have the right to:

  • Access personal information we hold

  • Request corrections

  • Opt out of marketing communications

  • Request deletion of your personal information, consistent with emerging “right to be forgotten”‑style reforms in Australia

  • Request limits on certain uses

  • Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

We will not disadvantage you for exercising your rights.

 

Data Breaches

If an incident occurs that could cause serious harm, we will notify affected individuals and the OAIC in line with Australia\’s Notifiable Data Breaches Scheme.

 

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies or practices.

 

Changes to This Policy

We may update this policy to reflect:

  • Changes in laws or regulations

  • Updates to our services or technology

  • Evolving security or risk requirements

If changes are significant, we will make them clear on our website.

 

Contact Us

If you have questions, concerns, or privacy requests, please contact us at: digizoo.com.au/contact