Increasing delivery efficiency by 62%

Who is the client?

Greater Bank is an Australian customer-owned bank and now part of the Newcastle Greater Mutual Group, after the merger between Greater Bank and Newcastle Permanent Building Society.

The bank takes pride in offering great value products and service that makes their customers feel like a person, instead of a number.

What was their business challenge?

In the last few years, Greater Bank had set out to implement one of the most difficult programs of work involving major transformation across their digital platforms.

This transformation would lead them to spin off a new, independent, Digital Technology Team to build out new digital services and experiences, then migrate these the independent group back to existing teams (including migration of core banking from in-house to Data Action).

What did we deliver?

Digizoo’s expertise and track record of banking platform delivery in the cloud became a catalyst to help build and enable Greater Bank’s new Digital Technology Team. Digizoo provided technical specialists across key focus areas including:

• Core Banking Integration with Data Action
• Cutting edge infrastructure as code using Google Cloud Platform; design and build, security, and automation with CI/CD
• Backbase Omni-Channel Customer Experience Platform
• Native Web, iOS, and Android Banking Applications
• Digital and data security
• API Management
• User Experience and Accessibility practices and standards
• Regulatory compliance and Open Banking standards.

Digizoo and Greater Bank forged a strong partnership, based on successfully completing every delivery milestone for several years up until transitioning off the program once internal resources could successfully deliver themselves.

As part of this work, Digizoo helped Greater Bank to modernise their ways of working to a new agile approach, establishing new practices and structures within Greater Bank using proven methodology and frameworks.

This included the use of hybrid capability squads and technology ‘fireteams’.

The resulting business and development processes became more streamlined and cohesive, resulting in a 62% improvement in efficiency

while also making it easier to integrate with new FinTechs going forward.

What were the business outcomes?

Partnering with Digizoo had helped Greater Bank to successfully achieve their milestones for the delivery of a contemporary banking app with full payment capability.

Unfortunately, the merger with Newcastle Permanent (to become the NGM Group) occurred three months before the release of the new experience, which halted all activities.

While the Greater Bank’s digital transformation had not reached it final stage, the NGM Group now has a cohesive development team with the necessary capability and frameworks to allow them to achieve all future milestones.